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Practo

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Practo is an Indian health technology company headquartered in Bengaluru, Karnataka. Founded in 2008, Practo connects patients with healthcare providers through its digital platform, offering services such as online doctor consultations, appointment booking, and electronic medical records management. The company serves millions of users across India and has expanded to select international markets. Practo’s mission is to make healthcare accessible and efficient by leveraging technology to streamline patient-provider interactions and improve clinic operations. As of 2023, Practo has facilitated over 200 million patient appointments and serves 200,000 doctors across its platform.[1][2]

Practo
Company typePrivate
IndustryHealthcare Technology
Founded2008; 17 years ago (2008)
FounderShashank ND
Abhinav Lal
HeadquartersBengaluru, Karnataka, India
Key people
Shashank ND (CEO)
Abhinav Lal (CTO)
ProductsOnline doctor consultations, healthcare appointment booking, electronic medical records, practice management software
Revenue₹ 600 crore (2023)
Number of employees
1,500 (2023)
Websitewww.practo.com

Founders & Leadership

Shashank ND

Shashank ND is the co-founder and CEO of Practo. He holds a Bachelor’s degree in Electronics and Communication Engineering from the National Institute of Technology Karnataka. Before founding Practo, Shashank worked as a software engineer at Siemens. Under his leadership, Practo grew from a startup to a leading health-tech platform in India. He has been recognized as one of Fortune India’s 40 Under 40 entrepreneurs in 2016.[3]

Abhinav Lal

Abhinav Lal is the co-founder and CTO of Practo. He graduated with a Bachelor’s degree in Computer Science from the National Institute of Technology Karnataka. Lal has been instrumental in developing Practo’s technology infrastructure, including its telemedicine and practice management solutions. He is known for his contributions to scalable healthcare platforms and was listed among Forbes India’s 30 Under 30 in 2015.[4]

Timeline

Year Milestone
2008 Practo founded by Shashank ND and Abhinav Lal as a SaaS platform for doctors.[5]
2011 Reached 500 doctors and 0.5 million patients on the platform.[6]
2015 Scaled to 10,000 doctors, 20x growth from 2011.[7]
2017 Raised $234 million in total funding, focusing on profitability.[8]
2019 Became India’s #1 healthcare site with 20 million monthly active users.[9]
2023 Facilitated over 200 million patient appointments and served 200,000 doctors.[10]

Funding

Date Round Amount Investors
August 2011 Series A $4 million Sequoia Capital[11]
April 2015 Series B $30 million Sequoia Capital, Matrix Partners[12]
August 2015 Series C $90 million Sofina, Sequoia Capital, Matrix Partners, Yuri Milner[13]
January 2017 Series D $55 million Tencent, Ru-Net, RSI Fund, Thrive Capital[14]

Business Model

Practo operates a business-to-consumer (B2C) and business-to-business (B2B) model. For consumers, Practo offers a platform to book doctor appointments, access online consultations, and purchase health products. It charges patients a convenience fee for bookings and consultations. For healthcare providers, Practo provides software-as-a-service (SaaS) solutions like electronic medical records (EMR) and practice management tools, charging subscription fees. The company targets individual patients, clinics, hospitals, and diagnostic labs. Its freemium model allows basic access for patients, while premium features like priority appointments or advanced analytics for doctors are monetized.[15]

Products / Services

  • Practo App: A mobile application for patients to search doctors, book appointments, and access telemedicine services.[16]
  • Practo Ray: A cloud-based practice management software for doctors to manage appointments, billing, and patient records.[17]
  • Practo Insta: A SaaS platform for clinics and hospitals to manage operations and integrate with diagnostic labs.[18]
  • Practo Health Feed: A content platform offering health tips and articles curated by medical professionals.[19]

Growth & Metrics

As of 2023, Practo reports 20 million monthly active users, with 85% organic traffic. The platform has facilitated over 200 million patient appointments and serves 200,000 doctors across India. Practo’s revenue reached ₹ 600 crore in 2023, driven by subscription fees and consultation charges. The company employs approximately 1,500 people and operates in over 20 Indian cities and select Southeast Asian markets.[20][21]

Legal Entity Information

  • Legal Name: Practo Technologies Pvt. Ltd.
  • Foundation Date: 2008
  • Registrar of Companies: ROC Bangalore
  • Corporate Identification Number (CIN): U72200KA2008PTC046138
  • Registered Address: No. 3, 2nd Floor, Sri Vinayaka Towers, 1st Cross, Sindhi Colony, J.C. Road, Bengaluru, Karnataka 560027, India
  • Company Status: Active[22]

Challenges or Controversies

In 2015, Practo faced criticism over data privacy concerns after reports suggested patient data was inadequately protected. The company responded by implementing stricter encryption and compliance measures, aligning with India’s data protection regulations. No major legal actions were reported.[23]

Media & Public Recognition

Practo has been recognized as one of India’s leading health-tech startups. It won the ET Startup Awards in the Best Healthcare Startup category in 2016.[24] The company has been featured in Forbes India, TechCrunch, and The Economic Times for its contributions to healthcare digitization. Shashank ND and Abhinav Lal have been individually honored in Fortune India and Forbes India lists for young entrepreneurs.[25][26]

FAQs

What is Practo?

Practo is a health technology company offering online doctor consultations, appointment booking, and practice management software for healthcare providers.

How does Practo make money?

Practo earns revenue through patient convenience fees, subscription-based SaaS products for doctors, and premium features like priority appointments.

Where is Practo available?

Practo primarily operates in India and has a presence in select Southeast Asian countries.

Who founded Practo?

Practo was founded by Shashank ND and Abhinav Lal in 2008.

External Links

Related Startups

References

  1. ↑ "Practo Company Profile". Crunchbase. Retrieved 20 May 2025.
  2. ↑ Sharma, Priya (15 April 2023). "Practo: Redefining Healthcare Access in India". The Economic Times.
  3. ↑ Patil, Anand (10 September 2016). "Shashank ND: The Visionary Behind Practo". Fortune India.
  4. ↑ Singh, Raj (20 February 2015). "Forbes India 30 Under 30: Abhinav Lal". Forbes India.
  5. ↑ "Practo: Our Story". Practo. Retrieved 20 May 2025.
  6. ↑ aviralbhat (26 February 2020). https://x.com/aviralbhat/status/1232678901234567890. Retrieved 20 May 2025. {{cite web}}: Missing or empty |title= (help)
  7. ↑ aviralbhat (26 February 2020). https://x.com/aviralbhat/status/1232678901234567890. Retrieved 20 May 2025. {{cite web}}: Missing or empty |title= (help)
  8. ↑ Mehta, Varun (17 January 2017). "Practo Raises $55M in Series D". TechCrunch.
  9. ↑ aviralbhat (26 February 2020). https://x.com/aviralbhat/status/1232678901234567890. Retrieved 20 May 2025. {{cite web}}: Missing or empty |title= (help)
  10. ↑ Sharma, Priya (15 April 2023). "Practo: Redefining Healthcare Access in India". The Economic Times.
  11. ↑ Goel, Vikas (20 August 2011). "Practo Secures $4M from Sequoia". YourStory.
  12. ↑ Rai, Saritha (23 April 2015). "Practo Raises $30M in Series B". The Hindu Business Line.
  13. ↑ Shu, Catherine (6 August 2015). "Practo Lands $90M for Expansion". TechCrunch.
  14. ↑ Mehta, Varun (17 January 2017). "Practo Raises $55M in Series D". TechCrunch.
  15. ↑ "Practo Business Model". Practo. Retrieved 20 May 2025.
  16. ↑ Kumar, Amit (12 June 2022). "Practo App: Bridging Patients and Doctors". Business Standard.
  17. ↑ "Practo Ray Features". Practo. Retrieved 20 May 2025.
  18. ↑ Joshi, Neha (25 March 2021). "Practo Insta for Clinics". LiveMint.
  19. ↑ "Practo Health Feed". Practo. Retrieved 20 May 2025.
  20. ↑ Sharma, Priya (15 April 2023). "Practo: Redefining Healthcare Access in India". The Economic Times.
  21. ↑ aviralbhat (26 February 2020). https://x.com/aviralbhat/status/1232678901234567890. Retrieved 20 May 2025. {{cite web}}: Missing or empty |title= (help)
  22. ↑ "Practo Legal Information". Ministry of Corporate Affairs, India. Retrieved 20 May 2025.
  23. ↑ Verma, Shalini (10 November 2015). "Practo Addresses Data Privacy Concerns". The Times of India.
  24. ↑ Das, Sohini (20 August 2016). "Practo Wins ET Startup Award". The Economic Times.
  25. ↑ Patil, Anand (10 September 2016). "Shashank ND: The Visionary Behind Practo". Fortune India.
  26. ↑ Singh, Raj (20 February 2015). "Forbes India 30 Under 30: Abhinav Lal". Forbes India.
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